Contact & Privacy Policy

Privacy Policy

Effective Date: August 4, 2025
Website: www.RatlamiSnacks.com
Operated by: Virapi Food and Beverages

At RatlamiSnacks.com, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit or shop on RatlamiSnacks.com, we may collect the following information:

Personal Information: Your name, phone number, shipping/billing address, email ID, and payment details.
Device Information: Browser type, IP address, time zone, and cookies to help improve your browsing experience.
Order Information: Details of the products you purchase and related transaction data.

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders, including payment processing and shipping
Communicate with you about orders, promotions, or customer service inquiries
Improve our website, services, and customer experience
Prevent fraudulent transactions and ensure secure usage of our platform

3. Data Protection

We implement industry-standard security measures (SSL encryption, secure payment gateways, etc.) to protect your personal and financial data. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or rent your personal information. We may share it with trusted third parties only to the extent necessary to:

Complete payment processing
Deliver orders via shipping partners
Comply with legal obligations

5. Cookies and Tracking

Our site uses cookies to:

Remember items in your cart
Save your preferences for future visits
Track website usage to improve performance

You can choose to disable cookies through your browser settings.

6. Refund & Return Policy

Due to the edible and perishable nature of our products, all sales are final and non-refundable. We do not accept returns or offer refunds on any food items once shipped.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos at hello@ratlamisnacks.com, and our team will assess the issue on a case-by-case basis.